Get answers for the most frequently asked questions around printing
Billing and payments
-
If your business is registered for VAT in the EU and the products you're buying are for shipping, you won't be asked to pay any VAT. To make this happen, you'll need to give us your VAT number when you place your order. We'll then verify your details with the Taxation and Customs Union. If all the information you give us checks out and is valid for the country where your order is being sent, we won't add any VAT to your bill.
-
If you're getting your order delivered in the UK or EU, you'll be charged a 20% VAT. But don't worry, if you're ordering from outside the UK and EU, you won't have to pay this VAT – it's taken off when you check out. This also stands true for those sending their orders to the Channel Islands. Companies that are VAT registered in the EU won't be charged VAT for shipped goods.
-
We take payment by bank transfer, or VISA, MASTERCARD, AMEX credit and debit cards. If you choose to pay by bank transfer, we'll need proof that the funds have been sent before we can start with your order.
Feel free to contact us for more details.
-
After we've sent out your order, we'll send you an invoice with tax details via email. If you need another copy of this invoice or if something needs to be changed on it, please send us an email. Make sure you mention your invoice number in the email.
-
If you're a business client, we can set up a credit account for you, but certain steps and rules need to be followed first. If you need more information or want to get started, just drop us an email here.
-
We can't control or take responsibility for any extra charges like taxes or fees that your country might add when you receive your package.
-
Before we start any design or print project, we'll give you a quote. If you're happy with the details and price, you can pay at least a 50% deposit as described in the quote.
We'll need your name and address for the invoice. We only issue a VAT invoice after we get the deposit.
Once we've got your deposit, we'll send you a preview of the project (pdf) for you to approve before we execute the order. When your order is done, we'll charge the remaining balance on the same payment method you used for the deposit, unless you tell us to use differently.
General Questions
-
If you want to place an order for a project we've done for you in the past, just send us an email. We keep a record of all our customer orders and designs for at least four years. To help us find your past order quickly, please include details like your original company name, your current contact information, and any details or photos from the previous project. Also, let us know what you want to order now, like the item, quantity, and description. We'll then find your past order, work out a price, and if needed, we'll send you a visual to confirm your new order.
-
We offer two options for print proofing:
a) A sample of the work, printed on a professional inkjet, to closely mimic the final outcome, and
b) An exact replica from a real production environment. While the latter provides an accurate reproduction, it does entail additional costs due to material expenses. These charges will be communicated in the provided estimate.
-
If you've got a design handy, as soon as you put in an order, one of our design experts will check it out before it's printed. We're committed to giving you the best service, so we'll let you know straight away if we spot any mistakes. We'll also double-check that your design is suitable for the printing method chosen and tell you if anything needs tweaking.
If you don't have a design ready, don't worry! We're partnered with various design studios and freelancers, and we'd be happy to put you in touch with them.
-
Providing us with samples of your previous printing projects can help us determine the cost and the best way to print your project.
Should you require specific examples of our various printing techniques and finishes, they can be ordered online or requested by sending us an email detailing your exact needs. Additionally, we offer the option to book an appointment with us for an in-person discussion about your options and to view our samples.
Do take a moment to visit our printing methods and finishes.
-
Please be informed that we are unable to offer refunds or exchanges for our services, as they are entirely bespoke. However, if you believe there has been an error on our part in your project, we kindly request that you contact us and provide any proof. We are committed to thoroughly investigating the issue and, where necessary, reprinting without any charge or providing a full refund.
-
We offer bespoke printing services, hence our minimum order value stands at 350€. For the personalised stationary range there is no minimum order other that what's displayed in the website.
-
Delivery to locations within Europe typically takes 1-3 business days, while delivery to areas outside of Europe can be expected within a week. Delivery costs can vary; therefore, we are able to provide a cost estimate only after we gather your project's specifications.
-
The time needed to finish a project depends on how complex it is and whether all the necessary materials are available from suppliers. In most cases, it should take between 3 to 7 business days. However, larger and more complex projects may require up to 10 business days to complete.
-
To schedule your appointment, simply contact us here. Please be informed that all meetings are exclusively conducted in London. Exceptions can be made under special circumstances for appointments to be held in other locations.
-
For updates on your order's progress you may drop us an email here.
-
We need a few things from you, like your contact details and some questions for you to answer. If you have any artwork, please share it with us. If you need us to design something, give us a thorough explanation of what you're looking for. If there are specific samples related to the quote, please submit them. This will help us give you an accurate price.
You'll find the quote form here.
For guidance on how to give us all this info, check this document.
-
We are happy to showcase great printed artwork to our website and share via our social media accounts or email newsletters. We cannot guarantee all projects will be approved. Once you submit your project here and we approve it, you will receive a digital artwork licensing agreement to ensure copyrights protection. In any case we will notify you about the submission outcome.
-
At present, we are not offering any affiliate or referral programmes. However, we are open to the idea of exploring potential collaborations on a project-to-project basis.
Printing specifications
-
We provide a wide range of printing methods such as offset printing, digital printing, letterpress, digital foiling, hot foil stamping, and silk screen. For more details, click here.
-
Please visit this link to explore our comprehensive packaging capabilities.
-
We offer an expansive selection of printing finishes to cater to diverse needs. Choices include embossing, debossing, UV coating, spot UV, raised spot UV, clear foil stamping, coloured edges, die cutting, laser cutting, duplexing, and lamination. For more detailed information, please follow this link.
-
We offer a diverse range of binding options including: sewn binding, glued binding, lay-flat binding, spiral, wire-o, saddle stitched, saddle-sewn binding, naked binding, exposed style screw binding, and rubber band bookbinding. For further information, please follow this link.
-
Consider selecting from the following fold types:
Half fold or bi-fold, as its name suggests, is a simple and effective fold where the paper is folded in half. Tri-fold is a versatile fold that divides your material into three equal sections with a right and left panel folded over the central one. Z-fold is similar in structure but the panels fold in the opposite direction, resembling a Z shape. Gate fold presents two side panels that open away from the centre, like a gate revealing a large central panel. French fold or quarter fold, divides the paper into four equal panels, folding it in half and then half again, offering a classic and elegant feel.
Paper sizes and materials colours
-
B0
1000 mm x 1414 mm
33.37 in x 55.67 in
B1
707 mm x 1000 mm
27.84 in x 39.37 in
B2
500 mm x 707 mm
19.69 in x 27.84 in
B3
353 mm x 500 mm
13.9 in x 19.69 in
B4
250 mm x 352 mm
9.84 in x 13.9 in
B5
176 mm x 250 mm
6.93 in x 9.84 in
B6
125 mm x 176 mm
4.92 in x 6.93 in
A0
841 mm x 1189 mm
33 in x 46.81 in
A1
594 mm x 841 mm
23.39 in x 33 in
A2
420 mm x 594 mm
16.54 in x 23.36 in
A3
297 mm x 420 mm
11.69 in x 16.54 in
A4
210 mm 297 mm
8.27 in x 11.69 in
A5
148 mm x 210 mm
5.83 in x 8.27 in
A6
105 mm x 148 mm
4.13 in x 5.83 in
A7
74 mm x 105 mm
2.91 in x 4.13 in
A8
52 mm x 74 mm
2.05 in x 2.91 in
A9
37 mm x 52 mm
1.46 in x 2.05 in
A10
26 mm x 37 mm
1.02 in x 1.46 in
-
C3
260 mm x 360 mm
10.23 in x 14.17 in
C4
229 mm x 324 mm
9 in x 12.75 in
n/a
190 mm x 260 mm
7.48 in x 10.23 in
C5
162 mm x 229 mm
6.38 in x 9 in
n/a
165 mm x 165 mm
6.5 in x 6.5 in
C6
114 mm x 162 mm
4.5 in x 6.38 in
C7
110 mm x 230 mm
4.32 in x 9 in
DL
110 mm x 220 mm
4.32 in x 8.69 in
n/a
135 mm x 260 mm
5.31 in x 10.24 in
n/a
95 mm x 120 mm
3.74 in x 4.72 in
-
In this page, you will be able to access the Pantone colour chart.