Terms and Conditions

Without the fine print.

The following Terms and Conditions, hereinafter referred to as the "Agreement," serves as a legally binding contract between yourself, referred to in this document as the "Customer" or "You," and Bold CX Ltd, hereby referred to as the "Supplier" or "We." This Agreement regulates the purchase and provision of goods and services from us. We strongly recommend you thoroughly read the terms outlined in this Agreement before proceeding with placing an order. As you confirm your order, you unequivocally express your acceptance to be bound by these terms.

1. IDENTIFICATION OF THE SUPPLIER

Name: Bold CX Ltd

Company Registration Number: 14372931

Address: C/o Argyle House, 3rd Floor Northside, Joel Street, Northwood Hills, Middlesex, HA6 1NW, United Kingdom

2. NATURE OF THE TERMS

The terms and conditions articulated here lay out the rights and responsibilities of both the Supplier and the Customer. They supersede and render void any previous agreements or arrangements, irrespective of whether they were verbal or written.

3. ORDER PLACEMENT PROCEDURE

We accept orders placed through our website, via email, chat or a phone call. Each order you finalize constitutes a formal proposition to purchase goods or services. Our company will provide you with a cost estimate for acceptance before proceeding with any order.

4. DESCRIPTION OF GOODS

The characteristics of goods and services provided by us are detailed in the respective cost estimate. In case of any additional specifications required by the Customer, these must be clearly communicated to us in writing and/ or samples to be provided to better define the specifications change.

5. DELIVERY TERMS

Please note that delivery times are estimates that are subject to change and not guaranteed. We communicate the delivery estimate of each order in the cost estimate document and they may change with notice due to materials availability from the suppliers or unforeseen events. The risk of loss or damage to the goods shall shift to the Customer upon successful completion of delivery. 

6. PERFORMANCE OF THE SERVICES

We pledge to execute services as per the specifications outlined in the relevant cost estimate and any samples or print proofs provided prior to the service execution. We will exert reasonable efforts to comply with agreed timelines. 

7. VALIDATION, VISUAL SAMPLE, MODIFICATIONS

We hold no responsibility for any inaccuracies not addressed by the Client when the Client has been presented with visual samples and/or artwork. The Client will incur additional charges for any amendments and subsequent visual samples or artwork needed as a result. When style, font or layout is left to the our discretion, any changes initiated by the Client will attract extra costs.

In instances where the Client expressly forgoes any need to review visual samples or artwork, the Client absolves the Supplier of all errors in the final Product. Any errors in the artwork (once visual samples have been approved) rest solely on the client's shoulders.

Colour Samples - due to disparities in equipment, paper, inks, and other variables between colour sampling and production stages, a small deviation in colour between colour samples and the finished job is considered acceptable unless explicitly stated otherwise in a written agreement.

8. PRICING AND PAYMENT TERMS

Estimates are subject to adjustment based on the current costs of production and do not include VAT, other taxes, or royalties. Preliminary work will be charged regardless of the Client's agreement to move forward with the work. Payment is due prior to commencement of work, as described in each cost estimate. If a credit line has been granted, payment is due within 30 days from the invoice date. All quotations exclude delivery unless stated otherwise.

9. CREDIT LINES

Clients may be eligible for credit line if they meet the standards established periodically by the Company. The Company retains the power to revoke these credit lines at any point, without the necessity for justification. Should this occur, all remaining bills must be settled instantly.

10. CANCELLATION, CLAIMS, AND LIABILITY

Should the client decide to terminate an order after the company has already initiated work on it, the client shall be liable to pay the complete value of the order. However, it remains at the company's discretion to possibly reduce this amount.

Advice of damage, delay, or loss of goods in transit or non-delivery must be provided in writing to the Supplier and the carrier within 4 days of delivery. All other claims must be made in writing to the Supplier within 14 days of delivery. The Supplier's liability (if any) shall be limited to rectifying the defect, or crediting its value against any invoice raised in respect of the Work.

11. MATERIALS SUPPLIED BY THE CUSTOMER

The Client's property and all property supplied to the Supplier by or on behalf of the Client shall, while in the possession of the Supplier or in transit, be deemed to be at the Client's risk. The Client is responsible for all Electronic Files provided and maintaining a copy of the same. The Supplier will not be responsible for checking the accuracy of the supplied Electronic Files unless otherwise agreed in writing.

12. INSOLVENCY

In the event of Client insolvency, the Supplier shall have the right to halt further progress on the contract or any other work, and charge for work already done and materials purchased, which shall be considered an immediate debt.

13. LIMITATIONS OF SUPPLIER'S LIABILITY

Our liability is limited to the total price paid for the goods or services. We shall not be held liable for any consequential, indirect, or incidental damages.

14. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights relating to goods and services remain the property of the Supplier until a full payment of the services has been received from the Customer. The Customer shall not claim any rights, title, or interest in the Supplier's intellectual property.

15. AGREEMENT TERM, TERMINATION, AND LAW

This Agreement remains in effect until it is terminated by either the Supplier or the Customer. Either party reserves the right to terminate this Agreement with written notice if the other party is found to be in significant breach of the Agreement.

All explicit and implicit terms of this agreement will be interpreted and enforced in line with the legal statutes of England. The parties involved mutually consent to the jurisdiction of the courts of England and Wales.

16. GENERAL CONDITIONS

Failure to enforce any provision of this Agreement shall not constitute a waiver of any other provision or of the same provision on another occasion. This Agreement can only be amended in writing, signed by both the Supplier and the Customer.

17. FEEDBACK AND COMPLAINTS

Should you have any feedback or complaints regarding our goods or services, please communicate it to us in writing. We commit to addressing such feedback or complaints in a timely and professional manner.

By placing an order with Bold CX Ltd, you acknowledge that you have read, understood, and agree to adhere to these Terms and Conditions.